Refund Policy
Our Commitment to You
At icaart, we are committed to providing our customers with the best possible shopping experience. This includes offering a hassle-free return policy so that you can shop with confidence.
Eligibility for Refunds
You may return or exchange the most new, unopened items purchased from Icaart within 14 days of delivery for a full refund. Items must be returned in their original packaging, with all tags and labels attached.
Exceptions
The following items are not eligible for return or exchange:
- Items that are damaged or defective
- Items that have been used
- Items that are not in their original packaging
- Gift cards
- Items sold as "final sale"
How to Return or Exchange an Item
To return or exchange an item, please follow these steps:
- Pack the item securely in its original packaging.
- Attach the return label provided to you.
- Ship the item to the address listed on the return label.
Refund Processing
Once we receive your returned item, we will inspect it and process your refund within 10 business days. The refund will be credited to the original payment method used for the purchase.
Exchanges
If you would like to exchange an item for a different size or color, please follow the same steps as for a return. We will ship the replacement item to you as soon as the returned item is processed.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately. We will work with you to resolve the issue to your satisfaction.
Contact Us
If you have any questions about our return policy, please contact us at support@icaart.online
